Multi-Channel Distribution Mastery Report Released by Majesco and Denim®
Alignment of the right channels, technologies, and partnerships will optimize existing channels and expand new ones to meet the expectations of today’s and tomorrow’s customers.
Morristown, NJ – August 30, 2018: In the changing and competitive insurance marketplace of Digital Insurance 2.0, re-thinking and improving distribution is critical to insurers’ growth, according to a new thought leadership report released jointly by Majesco (NYSE AMERICAN: MJCO), a global provider of core insurance platform software and consulting services for insurance business transformation, and Denim, provider of an intelligent, data-driven mobile advertising automation platform reimagining the way financial services companies market, engage, and sell.
The report, Distribution in the Age of Digital Insurance 2.0: Expanding Reach and Options to Shift Insurance from Being “Sold” to “Bought,” details why and how insurers and distributers must move to a digital, multi-channel strategy that includes an ecosystem of options and partners for their distribution network to align to customer behavior and expectations. The report leverages Majesco’s primary consumer and SMB research as well as Denim’s analysis of its over 1 billion data points that highlight customer demands for multi-channel engagement and the impact on customer growth and retention. Further, the report outlines that distribution channel strategies, including support of the agent/broker channel, must be transformed in the age of Digital Insurance 2.0, to enable an insurer’s ability to realize their growth and innovation strategies. The report outlines distribution strategies to help insurers overcome the traditional “sold, not bought” problem and other challenges of the Insurance 1.0 business model, by leveraging digitally-enabled micro-targeting capabilities and distribution ecosystems.
Gregory Bailey, Denim CEO and founder, noted, “Mobile and social channels offer increasingly powerful platforms for companies to build brand familiarity and trust with consumers by delivering relevant content, user reviews, and targeted advertising. Data linked to users’ content consumption and creation also provide insurers with time-appropriate, privacy-safe clues about life events that enable timely and relevant advertising messages about product and service offerings.”
To fully optimize the power of their distribution system, however, insurers must move toward building an ecosystem of distribution partners.
“With the shifting landscape and competitive challenges to attract and retain customers, while meeting the changing demographic needs of a new generation of buyers, insurers can differentiate themselves by developing and engaging a distribution ecosystem that helps them put the customer first. New channels and capabilities available through an ecosystem can extend the brand and reach of insurers into existing, new and changing markets to give customers choice,” added Denise Garth, SVP – Strategic Marketing, Industry Relations and Innovation for Majesco. “The breadth of an ecosystem can place an insurer directly in the path of a customer’s life journey event, where and when insurance is relevant and needed, placing them in a buy vs. sold opportunity.”
Insurance incumbents with outdated Insurance 1.0 business models and single or limited distribution channels are increasingly at a huge disadvantage. In the new era of Digital Insurance 2.0, market leaders will experiment with new distribution opportunities, determine which will add value for them and their partners, and rapidly scale implementations to realize the benefits.
Insurance business transformation is a journey of change and revitalization, a renaissance of Insurance. Approximately 160 insurance companies worldwide in P&C, L&A and Group / Employee Benefits are transforming their businesses with Majesco’s solutions. Our market leading software, consulting and services uniquely underpin the entire insurance value chain and are designed to empower insurers with the agility, innovation and speed needed to meet their transformation opportunities. Majesco’s solutions include policy management, new business / underwriting, rating, billing, claims management, distribution management, BI / analytics, predictive modeling, digital platform with mobile and portal, testing services, cloud services, bureau and content services, transformation services, consulting services and more. For more details on Majesco, please visit www.majesco.com.
Denim® is reimagining the way financial services companies market, engage, and sell with intelligent, data-driven technology. Designed with today’s mobile and social consumers in mind, Denim’s patent-pending platform saves time and money by enabling marketing teams to scale micro-targeted, hyper-local mobile and social media ad campaigns on behalf of any number of agents or advisors. With a focus on delivering a simple and intuitive platform, Denim not only delivers results, it’s enjoyable to use. To learn more, visit denimlabs.com.